Successfully communicate online and at business meetings
Fostering and building relationships is recognised by business leaders as a key skill for business owners. Poor communication and clarity with internal and external contacts can be detrimental to the company success and employee motivation. However, effective communication can create a quality working atmosphere and morale for your team, improving efficiency and attracting and retaining customers and suppliers.
Training can be delivered as half-day or full day, depending on your budget and availability, contact us for information.
We will show you how to network effectively at business functions, how to use and be aware of appropriate facial and body language, use open and closed questions powerfully, and how to positively talk about your business to help you secure an opening.
Our seminars cover the etiquette of personalisation, use of appropriate terminology and keywords, how to sell effectively and not be pushy, as well as using powerful tools such as LinkedIn Sales Navigator to carefully target and segment your audience to help achieve KPIs. Get in contact for more details to discuss your requirements.
Communicating with your customers is just one part of ensuring your customers consistently receive excellent customer service. Customer satisfaction is a guaranteed route to building loyalty, trust and building a reputable business which customers will shout about.
Are your customers receiving a friendly greeting when they call or visit the store? Do your team use a mix of open and closed questions? Are your customers encouraged to return to your business again? How do your team handle problem solving?
As experienced mystery shoppers for over 10 years, we can identify pinch-points in your service in a fair way, which when resolved, will help you deliver a seamless experience to delight even the most discerning customer.